Effective Date: October 1, 2023

At Flooring Canada Inc. (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or utilize our services. By accessing or using our website and services, you consent to the terms of this Privacy Policy.

  1. Information We Collect
    1. Personal Information: We may collect personal information from you when you voluntarily provide it to us. This may include your name, email address, phone number, shipping and billing addresses, payment details, and other information necessary to provide you with our products and services.
    2. Non-Personal Information: We may also collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, referring URL, and other browsing information. This information is collected through the use of cookies, web beacons, and similar technologies.
  2. Use of Information
    1. Personal Information: We may use the personal information we collect from you for the following purposes:To process and fulfill your orders for products and services
      • To communicate with you regarding your orders, inquiries, and customer support
        requests
      • To personalize and enhance your experience on our website
      • To send you marketing communications, promotional offers, and newsletters (unless
        you have opted out)
      • To conduct research and analysis to improve our products, services, and website
      • To comply with legal obligations and enforce our terms of service
    2. Non-Personal Information: We may use non-personal information for various purposes, including:
      • Analyzing website usage and trends
      • Improving our website’s functionality and performance
      • Enhancing our marketing and advertising efforts
      • Securing our website and protecting against fraudulent activities
  3. Disclosure of Information
    1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, IT service providers, and marketing partners. These third parties are required to use your personal information only for the purposes for which it was shared and in compliance with applicable privacy laws.
    2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request. We may also disclose your personal information to protect our rights, safety, and property or the rights, safety, and property of others.
    3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or parties involved in the transaction as part of the due diligence process or the transferred assets.
  4. Cookies and Similar Technologies
    Our website may use cookies, web beacons, and similar technologies to collect non- personal information about your browsing activities. These technologies help us analyze trends, administer the website, track users’ movements around the site, and gather demographic information.
  5. Data Security
    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
  6. Your Choices and Rights
    1. Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions provided in the communication or by contacting us directly. However, please note that even if you opt-out, you may still receive transactional and service-related communications from us.
    2. Access and Correction: You have the right to request access to the personal information we hold about you and to correct any inaccuracies. If you would like to review, correct, or update your personal information, please contact us using the contact information provided at the end of this Privacy Policy.
    3. Do Not Track Signals: Our website does not respond to “Do Not Track” signals. However, you can usually modify your browser settings to decline cookies or to alert you when cookies are being sent.
  7. Children’s Privacy
    Our website and services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information from our systems.
  8. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
  9. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by Email: info@

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.